We have an open enrolment policy subject to the rules outlined below, but be aware that no person is able to gain a manager's certificate unless they meet the following criteria:

1. Be of sound character and reputation
2. Not have any criminal convictions. (If you would like further advice on this please contact our office)
3. Be aged 18 years and over
4. Have had some experience working on licensed premises, either in New Zealand or overseas, or be in a position where the applicant also is applying for a liquor licence
5. The police and licensing agency report on the application
6. The applicant has successfully completed training and gained a recent training the licence controller qualification.

1. No student is formally enrolled until the course fees have been paid in full and student details have been provided on the enrolment form
2. Students are required to complete all studies and assessments in the progression as outlined in the Unit descriptors
3. Students are required to provide their full legal name
4. Claiming credit for successful completion of Unit Standards is dependant upon the student providing information as required and paying NZQA fees
5. A student will be considered as having withdrawn from the course should they fail to make any progress with their assessment schedule within 12 months of enrolling. Prior to the student being withdrawn the student will be advised by email and writing to the contact as identified as current by the student.

No refund of paid fees will be made once a student has registered and accessed the course material, except where:

1. The student formally withdraws from the course in writing within 7 days of enrolment payment and returns any study material that has been supplied.
2. The student does formally withdraw as per the conditions above, a full refund of paid fees, less a 10% administration charge, will be made within 7 days.

Should a student not be satisfied with any aspect of the service, materials, content, and feedback provided by Hospitality Management Elearning, they should, in the first instance contact their designated tutor and provide details of their complaint.

Should a complaint remain unresolved the student should then contact the Industry Training Organisation (Hospitality Standards Institute), 0800 ASK4HSI. Failing response a complaint should then be made to the New Zealand Qualifications Authority, 0800 QAHELP.